A guest called our company and asked about our production experience, machines and testing equipment, do you provide water heater accessories? Our company has exactly such experience, we cooperate with famous Italian companies and show some product photos for checking.
In 2015, a customer from Sri Lanka sent an inquiry on Alibaba to buy hot-dip galvanized bolts with nuts and washers and stud bolts. This product is used in water pipes and is a demanding government project. Suppliers must have a 5S quality management system. Our company attaches great importance to this project, and we have provided many certificate documents and production workshops, testing equipment for testing, and finally our company has passed the qualification certification.
They are old customers of our company for many years, but they were all small orders before. They are worried about the quality, because this is the first big order of new products between us. With more than 25 years rich experience in fastener field, they are satisfied with our quality after checking the samples, we give them the best price to help them get the order.
The customer found our company through the official video website and sent an inquiry to buy gaskets. The content is simple but sincere, the product requirements are detailed, the quantity is accurate, and the contact information is also left. My answer is to ask where is this product used? How accurate are product usage and dimensional tolerances? What about materials and surfaces? Have you bought in China before? Customer response is prompt, but not comprehensive. I discuss with customers every day, and customers reply one by one. After 10 days of communication, I learned that this is a new project arrangement and new product development. After researching with the technical department, I quote to the customer, the quantity is 3000 sets. The price was once confirmed as ok, but samples should be provided first. The customer agrees to pay the mold fee and sign the sample list contract. After a week of hard work, we received the mold.
A customer in Beijing is looking for a M1.7*9.5mm countersunk head plum blossom self-tapping screw for mobile phone holder, the screw is made of stainless steel SS304. Because this is a non-standard miniature screw, he searched many companies in the market but couldn't find it. When he saw that our company's website can customize products, he sent an email to inquire. After carefully studying the customer's requirements for the product, we provide drawings and pictures for their confirmation. Customers are satisfied and have ordered 100,000 units, which are currently in mold production.